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All products should be checked for signs of wear or damage prior to use and regularly checked. Damaged or worn items should not be used as this may affect its function.

 Willow's leads will replace or repair any item that may fail due to manufacturing faults,within 12 months from date of purchase, but in no way will be liable for any claims for loss or injury arising from the use or misuse of our products irrespective of how they occur.


Due to all products being custom made to order we are unable to offer refunds or exchanges once orders have been made unless faulty.


We reserve the right to alter products, where we feel appropriate, without notice. Any alterations we make will be as a result of rigorous testing, as we are continuously striving to improve our products. We will never knowingly compromise the safety of you or your dog/s.


Your pets should be supervised at all times whilst enjoying our treats.


Please note: All photographs on this site are representative and may not show the latest improvements. If you have any questions or concerns, please check with us before ordering.


Willow's Leads promotes and supports dog safety at all times.



Terms and Conditions


At Willow's Leads all items are made to order. As such please allow 7 working days for your items to arrive, but be aware this may be longer at busy times

If you require an urgent item please contact me before ordering.



Willow's Leads is VAT registered. Registration number: 326 5087 02

VAT Registration

           VAT Registration Number: 326 5087 02